Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

What forms of payment are accepted? +

We accept payments viaVISA, Mastercard, American Express, and Apple Pay.

How do I know if my payment has been received? +

Upon completion, you'll receive an automated email confirming your order.

Please keep this email until you receive your package. If you don't see it, check your spam or junk folder.

How can I track my shipment? +

Once your order is shipped, you will receive ashipment confirmation numberwithin 24-48 hours via email, which allows you to track your package.

How long does it take for orders to be processed before shipping? +

All orders are processed within1–3 business days. Please note that processing does not occur on weekends or holidays.

What are your shipping rates and estimated delivery times? +

We offer standardfree shippingwith an estimated delivery time of8–12 daysfor all orders.

Do you ship internationally? +

Yes, we ship internationally.

How can I contact customer support? +

You can reach our customer support team via the contact form on our website or by emailing us directly at support@themuslinhouse.us